Understanding the situation
Many “breakdown” calls are keys. A recovery operator does not force a recent Tesla or BMW the way you would a 205. Sometimes an approved manufacturer locksmith, sometimes a tow to a dealership (key to be recoded).
Vehicle already open but steering lock / column jammed: tow. Motorcycle with a locked U-lock: transport. Tell us the make and year.
What should I do?
- Check a spare key, manufacturer app (Tesla, BMW, Renault)
- Do not force the seals (alarm, side airbags)
- Say locked in / lost / dead fob
- We tell you: locksmith, dealership, or tow
Base rates — Car towing
Indicative incl. VAT ranges by distance from Annemasse. Switzerland is surcharged (border, time, formalities). Grid August 2026.
| Area | Range |
|---|---|
| 0–15 km · Greater Geneva | 169 € – 209 € |
| 15–30 km | 199 € – 239 € |
| 30–60 km | 229 € – 269 € |
| 60–80 km | 269 € – 309 € |
| 80–110 km | 319 € – 359 € |
| Geneva Switzerland · ~7 km | 209 € – 249 € |
| Nyon Switzerland · ~28 km | 249 € – 289 € |
| Lausanne Switzerland · ~47 km | 279 € – 319 € |
Indicative range incl. VAT (−€20 to +€20 around the reference rate), weekday, straightforward access. Night (10 pm–7 am) and bank holidays: +25%. Weekend: +15%. Underground car park, snow, EV, prestige, van or extra km: quote before departure. Payment in EUR (CHF possible at the day’s rate).
Keys locked in, lost, or electronics failed
Keyless, Tesla card, dead remote: recovery is not always lock-picking. Sometimes opening / extraction, sometimes transport to a specialist. State make, year, and whether the vehicle is in a closed car park.
Do not force a prestige door. In a residence, badge and height remain decisive. See /marques/ for size.
Who attends, and from where
SkyRoute Auto is an independent breakdown, towing and transport provider, based at 74 bis Route d’Étrembières, 74100 Annemasse , France. For keys lost, locked in or failed, the call comes through on a local number (06 82 96 40 84): not a national switchboard promising “20 minutes anywhere in France”. The slot we give depends on traffic, weather, access (surface, underground, snow) and the distance from Annemasse .
We remain outside insurers’ official networks. You can appoint us for keys lost, locked in or failed, obtain an invoice, then submit the file to your roadside assistance: any reimbursement depends solely on your policy. Keep the case number if one already exists.
On a motorway or expressway, the initial recovery remains the approved circuit (SOS phone or 112, dispatch may be via sos-auto-moto.fr). SkyRoute Auto then handles repatriation or transport to a garage, home or Switzerland — see our motorway procedure . In town, a car park or a residence, you call us directly.
What we need for a useful quote
To handle keys lost, locked in or failed without a second trip: exact address (street, car park, floor, badge / intercom), make and model, manual or automatic gearbox, whether the vehicle still rolls, the destination you want, photos of the access and of the vehicle. Mention a high-voltage pack (hybrid / electric), a motorcycle, a van or a prestige car: the equipment is not the same.
Hours: 24/7 subject to availability, including weekends and bank holidays. Life-threatening emergency or a blocked carriageway: prefer a phone call. Planned transport: online quote . Base rates inc. VAT (daytime, straightforward access, Genevois): car breakdown recovery 99 € – 139 €, car towing 169 € – 209 € — more distant communes, Switzerland, night work and difficult access are surcharged; see our pricing page.
Frequently asked questions
- Do you open the doors?
- It is not our main trade. We refer you and, if the vehicle must be moved, we tow it.
- Tesla / key card?
- Phone / app / emergency card. Otherwise transport to a Service Centre. See /marques/tesla/.
- Do I need a statement or an insurance file for keys lost, locked in or failed?
- Not to appoint us. If an insurer is already involved, keep the case number. SkyRoute Auto invoices the local job; reimbursement is not automatic.