Flat battery
A click on start, weak lights, nothing comes on: the battery is often the cause. Here is what to do and how we attend.
Read the guide
Read the guide: Flat battery
Breakdown guides — practical information
Each page describes an urgent situation (battery, EV, motorcycle, accident, underground, snow…) with useful steps, when to call SkyRoute Auto, and the link to the service. Motorway: SOS phone or 112 first. Each service, town, brand or insurer has its own page so you can find exactly what you need.
SkyRoute Auto is based at 74 bis Route d’Étrembières, 74100 Annemasse , France, reachable on 06 82 96 40 84, 24/7 subject to availability. Independent provider: motorway procedure , online quote and pricing are explained in the relevant sections.
Who attends, and from where
SkyRoute Auto is an independent breakdown, towing and transport provider, based at 74 bis Route d’Étrembières, 74100 Annemasse , France. For breakdown guides, the call comes through on a local number (06 82 96 40 84): not a national switchboard promising “20 minutes anywhere in France”. The slot we give depends on traffic, weather, access (surface, underground, snow) and the distance from Annemasse .
We remain outside insurers’ official networks. You can appoint us for breakdown guides, obtain an invoice, then submit the file to your roadside assistance: any reimbursement depends solely on your policy. Keep the case number if one already exists.
On a motorway or expressway, the initial recovery remains the approved circuit (SOS phone or 112, dispatch may be via sos-auto-moto.fr). SkyRoute Auto then handles repatriation or transport to a garage, home or Switzerland — see our motorway procedure . In town, a car park or a residence, you call us directly.
What we need for a useful quote
To handle breakdown guides without a second trip: exact address (street, car park, floor, badge / intercom), make and model, manual or automatic gearbox, whether the vehicle still rolls, the destination you want, photos of the access and of the vehicle. Mention a high-voltage pack (hybrid / electric), a motorcycle, a van or a prestige car: the equipment is not the same.
Hours: 24/7 subject to availability, including weekends and bank holidays. Life-threatening emergency or a blocked carriageway: prefer a phone call. Planned transport: online quote . Base rates inc. VAT (daytime, straightforward access, Genevois): car breakdown recovery 99 € – 139 €, car towing 169 € – 209 € — more distant communes, Switzerland, night work and difficult access are surcharged; see our pricing page.
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Breakdown in an underground car park
Limited height, tight ramps, badges: an underground car park changes everything. Have the details ready to avoid a wasted journey.
Read the guide
Read the guide: Breakdown in an underground car park -
Snow & mountains
Snow, ice, gradient: feasibility comes first. We assess access before committing to a mountain call-out.
Read the guide
Read the guide: Snow & mountains -
Puncture
Flat tyre, blow-out, or a tyre-sealant kit that is not enough: make it safe, then SkyRoute Auto recovers or tows you to a tyre centre.
Read the guide
Read the guide: Puncture -
After an accident
People first, then the scene. SkyRoute Auto attends for towing once the situation is safe — and after the approved service on the motorway.
Read the guide
Read the guide: After an accident -
Wrong fuel
Wrong fuel at the pump: do not keep trying the starter. SkyRoute Auto tows to a workshop for draining / diagnosis.
Read the guide
Read the guide: Wrong fuel -
Keys lost, locked in or failed
Keys in the cabin, dead badge, steering lock: SkyRoute Auto is not a car locksmith, but we organise a tow if the vehicle must be moved, or we point you to the right contact.
Read the guide
Read the guide: Keys lost, locked in or failed -
Electric vehicle breakdown
Black screen, no READY, charge cable: before you call, note the warning lights. Most often it is the 12 V — the traction pack is still there.
Read the guide
Read the guide: Electric vehicle breakdown -
Automatic gearbox locked
The lever will not leave P, DSG in limp mode, CVT: the usual instruction is a flatbed, not a two-wheel-down tow.
Read the guide
Read the guide: Automatic gearbox locked -
Engine stalled / will not start
The engine stalled in traffic or in a car park: do not keep trying. SkyRoute Auto recovers or tows depending on the on-site assessment.
Read the guide
Read the guide: Engine stalled / will not start -
Motorcycle or scooter drop
After a drop, people first. Then: do not restart “to get home”. SkyRoute Auto loads the machine to the motorcycle workshop.
Read the guide
Read the guide: Motorcycle or scooter drop -
Run-off & ditch
Ditch, verge, private track, mud: this is no longer a simple flatbed. SkyRoute Auto assesses access (4x4, winch, room to manoeuvre) before committing.
Read the guide
Read the guide: Run-off & ditch
See also: Breakdowns & access · Motorway procedure
Frequently asked questions
- How do I navigate the breakdown guides?
- Each page describes a situation (battery, EV, motorcycle, accident, underground, snow…). Choose the one matching your symptom; it links to the relevant service and detailed advice.
- Breakdown on the motorway: what should I do before calling SkyRoute?
- Use an SOS phone or call 112 for approved evacuation. Once the vehicle is safe, SkyRoute organises repatriation or transport. Details: /procedure-autoroute/.
- Do the guides replace a mechanical diagnosis?
- No. They explain safety steps, when to call and which service to request. Diagnosis remains with the garage or manufacturer.
- Where can I find prices related to a breakdown?
- Each guide links to the appropriate service (breakdown recovery, towing, 4x4…) with local pricing. VAT ranges on /tarifs/; fixed quote before departure.