In detail
A Tesla that looks “dead” or a Yaris that will no longer go READY is often a 12 V (or 16 V) battery, not the traction pack. Do not push, and do not tow an axle: the electric motor and transmission will not thank you. Flatbed, anchor points, Tesla Transport mode if the app responds.
Ioniq 5 / EV6 (800 V), ID.4, E-Tech, Outlander PHEV: each platform has its own dashboard messages. Photos and warning lights speed up the quote . Underground car park: report height plus a charge cable still plugged in.
Brand pages: Tesla, BYD, MG, Hyundai, Kia, Renault, Volkswagen, Toyota. Motorway: approved service first, then us.
What we handle
- Tesla Model 3/Y, VW ID., Hyundai/Kia 800 V, Renault E-Tech, Toyota hybrid
- Do not tow the driven wheels (AWD / electric drive)
- 12 V diagnosis (very common) versus pack fault
- Transport / jacking mode if the vehicle responds
- Drop-off at Tesla Service, a dealership or an EV workshop
Common situations
- Model 3/Y flat 12 V
- ID.4 / Enyaq in a car park
- Yaris / Corolla hybrid
- Ioniq 5 / EV6
- Charge point, stuck cable (please specify)
Base rates — Electric & hybrid vehicle recovery
Indicative incl. VAT ranges by distance from Annemasse. Switzerland is surcharged (border, time, formalities). Grid August 2026.
| Area | Range |
|---|---|
| 0–15 km · Greater Geneva | 209 € – 249 € |
| 15–30 km | 239 € – 279 € |
| 30–60 km | 279 € – 319 € |
| 60–80 km | 329 € – 369 € |
| 80–110 km | 389 € – 429 € |
| Geneva Switzerland · ~7 km | 259 € – 299 € |
| Nyon Switzerland · ~28 km | 299 € – 339 € |
| Lausanne Switzerland · ~47 km | 349 € – 389 € |
Indicative range incl. VAT (−€20 to +€20 around the reference rate), weekday, straightforward access. Night (10 pm–7 am) and bank holidays: +25%. Weekend: +15%. Underground car park, snow, EV, prestige, van or extra km: quote before departure. Payment in EUR (CHF possible at the day’s rate).
Electric & hybrid vehicle recovery in the Genevois and in Switzerland
Immobilised EV or hybrid: SkyRoute Auto follows manufacturer instructions — flatbed, transport mode, 12 V versus high-voltage pack. The Annemasse base (74 bis Route d’Étrembières) puts electric & hybrid vehicle recovery within reach of the French Genevois, Geneva , Nyon and, depending on the job, Lausanne. We confirm the equipment (flatbed, motorcycle strapping, 4x4, van height) before leaving.
Tesla Model 3/Y, VW ID., Hyundai/Kia 800 V, Renault E-Tech, Toyota hybrid · Do not tow the driven wheels (AWD / electric drive) · 12 V diagnosis (very common) versus pack fault · Transport / jacking mode if the vehicle responds. These points do not replace a quote : distance, time of day, access and vehicle type remain the price drivers. See our pricing page.
Motorway: approved evacuation first, then SkyRoute electric & hybrid vehicle recovery for the follow-on. Town / car park: direct call 06 82 96 40 84. Independent provider: no AXA, MACIF, TCS or other network — see /assurances/.
Who attends, and from where
SkyRoute Auto is an independent breakdown, towing and transport provider, based at 74 bis Route d’Étrembières, 74100 Annemasse , France. For electric & hybrid vehicle recovery, the call comes through on a local number (06 82 96 40 84): not a national switchboard promising “20 minutes anywhere in France”. The slot we give depends on traffic, weather, access (surface, underground, snow) and the distance from Annemasse .
We remain outside insurers’ official networks. You can appoint us for electric & hybrid vehicle recovery, obtain an invoice, then submit the file to your roadside assistance: any reimbursement depends solely on your policy. Keep the case number if one already exists.
On a motorway or expressway, the initial recovery remains the approved circuit (SOS phone or 112, dispatch may be via sos-auto-moto.fr). SkyRoute Auto then handles repatriation or transport to a garage, home or Switzerland — see our motorway procedure . In town, a car park or a residence, you call us directly.
What we need for a useful quote
To handle electric & hybrid vehicle recovery without a second trip: exact address (street, car park, floor, badge / intercom), make and model, manual or automatic gearbox, whether the vehicle still rolls, the destination you want, photos of the access and of the vehicle. Mention a high-voltage pack (hybrid / electric), a motorcycle, a van or a prestige car: the equipment is not the same.
Hours: 24/7 subject to availability, including weekends and bank holidays. Life-threatening emergency or a blocked carriageway: prefer a phone call. Planned transport: online quote . Base rates inc. VAT (daytime, straightforward access, Genevois): car breakdown recovery 99 € – 139 €, car towing 169 € – 209 € — more distant communes, Switzerland, night work and difficult access are surcharged; see our pricing page.
Frequently asked questions
- What should I do on the motorway?
- Use an SOS phone or call 112 for approved evacuation; sos-auto-moto.fr dispatch may complement this. SkyRoute Auto then handles repatriation / transport. See Motorway procedure.
- Will you pull a Tesla on a tow hook?
- Not for AWD. Approved car transporter / flatbed, Transport mode if possible.
- Hybrid ≠ electric?
- Both have high voltage. We do not tinker with the pack on site; 12 V sometimes yes.
- Cable stuck on a charge point?
- Describe the point (network, message). Sometimes a remote release; otherwise transport after making it safe.
- Tesla manufacturer cover?
- We are not the Tesla network. Drop-off at a dealership / workshop as you request. See /assurances/ (independent provider).