Understanding the situation
Do not push an EV, and do not tow it by the driven wheels. If the Tesla / manufacturer app responds, enable Transport mode when we ask. Car park: height, cable still locked on the charge point.
Longer guide: /services/vehicule-electrique/. Brands: Tesla, Hyundai, Kia, VW, Renault, BYD, MG.
What should I do?
- Do not tow / do not push
- Note screen or app messages
- Photos of car-park access
- Call SkyRoute: 06 82 96 40 84
Base rates — Electric & hybrid vehicle recovery
Indicative incl. VAT ranges by distance from Annemasse. Switzerland is surcharged (border, time, formalities). Grid August 2026.
| Area | Range |
|---|---|
| 0–15 km · Greater Geneva | 209 € – 249 € |
| 15–30 km | 239 € – 279 € |
| 30–60 km | 279 € – 319 € |
| 60–80 km | 329 € – 369 € |
| 80–110 km | 389 € – 429 € |
| Geneva Switzerland · ~7 km | 259 € – 299 € |
| Nyon Switzerland · ~28 km | 299 € – 339 € |
| Lausanne Switzerland · ~47 km | 349 € – 389 € |
Indicative range incl. VAT (−€20 to +€20 around the reference rate), weekday, straightforward access. Night (10 pm–7 am) and bank holidays: +25%. Weekend: +15%. Underground car park, snow, EV, prestige, van or extra km: quote before departure. Payment in EUR (CHF possible at the day’s rate).
EV / hybrid: 12 V, traction pack, transport mode
A black screen is not necessarily a pack at 0%. The 12 V / 16 V auxiliary battery often fails first. Do not tow the driven wheels: flatbed, Transport mode if the app still responds. Orange cables = high voltage.
Tesla, Renault, VW ID., Hyundai, Kia, BYD, MG: the same caution. Level -2 car park: height. Motorway: approved recovery, then repatriation. Guides /services/vehicule-electrique/ and sheets /marques/.
Who attends, and from where
SkyRoute Auto is an independent breakdown, towing and transport provider, based at 74 bis Route d’Étrembières, 74100 Annemasse , France. For electric vehicle breakdown, the call comes through on a local number (06 82 96 40 84): not a national switchboard promising “20 minutes anywhere in France”. The slot we give depends on traffic, weather, access (surface, underground, snow) and the distance from Annemasse .
We remain outside insurers’ official networks. You can appoint us for electric vehicle breakdown, obtain an invoice, then submit the file to your roadside assistance: any reimbursement depends solely on your policy. Keep the case number if one already exists.
On a motorway or expressway, the initial recovery remains the approved circuit (SOS phone or 112, dispatch may be via sos-auto-moto.fr). SkyRoute Auto then handles repatriation or transport to a garage, home or Switzerland — see our motorway procedure . In town, a car park or a residence, you call us directly.
What we need for a useful quote
To handle electric vehicle breakdown without a second trip: exact address (street, car park, floor, badge / intercom), make and model, manual or automatic gearbox, whether the vehicle still rolls, the destination you want, photos of the access and of the vehicle. Mention a high-voltage pack (hybrid / electric), a motorcycle, a van or a prestige car: the equipment is not the same.
Hours: 24/7 subject to availability, including weekends and bank holidays. Life-threatening emergency or a blocked carriageway: prefer a phone call. Planned transport: online quote . Base rates inc. VAT (daytime, straightforward access, Genevois): car breakdown recovery 99 € – 139 €, car towing 169 € – 209 € — more distant communes, Switzerland, night work and difficult access are surcharged; see our pricing page.
Frequently asked questions
- Is it always the 12 V?
- Very often, not always. That is why we default to a flatbed.
- Hybrid?
- The same high-voltage caution. Yaris / RAV4: see /marques/toyota/.
- Do I need a statement or an insurance file for electric vehicle breakdown?
- Not to appoint us. If an insurer is already involved, keep the case number. SkyRoute Auto invoices the local job; reimbursement is not automatic.